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Chill Out Air

Privacy Policy

Last Updated: March 22, 2025

PLEASE READ THIS PRIVACY POLICY CAREFULLY.

This Privacy Policy describes how Chill Out Air Conditioning and Heating (“Chill Out,” “we,” “us,” or “our”) collects, uses, and protects your personal information through our website at www.chilloutair.com and its affiliated pages, including any social media profiles or landing pages (collectively, the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this policy. Please also review our Terms of Service, which govern your use of our Site.

COLLECTION OF YOUR PERSONAL INFORMATION

Unless we expressly note otherwise, we do not collect personally identifiable information from users of our Site without their knowledge. However, when you visit our Site, certain technical information is automatically collected, such as your IP address, browser type, access time, referring website address, and domain name. This information is generally used for site maintenance, troubleshooting, and to analyze performance in order to improve our services. It may also be used to ensure that your use of the Site complies with our Terms of Service.

We may collect personally identifiable information that you voluntarily provide to us, such as when you fill out the Contact Us form on our website. This may include your name, email address, phone number, address, or any message you choose to send us. This information is used solely to respond to your inquiries, schedule services, or follow up on your request.

Accessing the website does not require any form of registration, allowing you to browse the Site without identifying yourself. However, if you choose to provide us with personal data—such as through the contact form—you acknowledge and agree that we may store and use this data for the purpose for which it was submitted.

We only collect the information reasonably necessary to fulfill our service obligations or to communicate with you about your inquiry, and schedule consultations or appointments. We will not require you to consent to unnecessary processing as a condition of entering into a contract with us.

INTERNATIONAL PRIVACY LAWS AND YOUR RIGHTS UNDER THE GDPR

If you are visiting the Site from outside the United States, please be aware that you are sending information to the United States where our servers are located. Information you submit may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the United States) may not necessarily have data protection laws as comprehensive and protective as your country of residence; however, our collection, storage, and use of your data will at all times continue to be governed by this Privacy Policy.

If you are a member of the European Union (EU), you have special rights under the GDPR. Those include: You have the right to object to the processing of your data and the right to portability of your data. All complaints must be sent to team@bassettewebsolutions.com. You also have the right to erasure, rectification, access, or to seek restrictions to the processing of your personal data in our system. To the extent you provide consent to our processing of your personal data, you have the right to withdraw that consent at any time. Any withdrawal of consent does not apply to data collected lawfully prior to such consent. You have the right to lodge a complaint with a supervisory authority containing jurisdiction over GDPR related issues. 

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

  • The right to request what personal data we collect and how we use it
  • The right to request deletion of your personal data
  • The right to opt-out of the sale of personal data (we do not sell your data)

You may exercise these rights by contacting us at info@chilloutair.com.

COOKIES

Our website may use “cookies” to enhance user experience. A cookie is a small data file that helps us analyze web traffic and tailor our site to your needs. You can modify your browser settings to decline cookies, though this may limit some functionality.

OUR POLICY WITH MINORS

Our Sites are not intended for individuals under the age of 18. If you are under 18, you may only use the Sites under the supervision of a parent or guardian. We do not collect or maintain information from anyone known to be under the age of 18, and no part of this website is designed to attract anyone under the age of 18. We do not sell products or services intended for purchase by children. If we discover or are otherwise notified that we have received any such information from a child in violation of this policy, we will delete that information.

DATA RETENTION

We retain your information only as long as needed to fulfill the purposes outlined in this policy, typically no more than four (4) years, unless required by law or needed to fulfill warranty or service agreement obligations.

THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. Please review their privacy policies before sharing your data.

POLICY UPDATES

We reserve the right to update this Privacy Policy at any time. Any changes will be posted with an updated effective date. Continued use of the Site after updates constitutes acceptance of the revised policy.